Sarah is a Product Development and Management professional with over 14 years of managerial experience at Qantas Airways. She has touched many facets of the passenger journey as Project and Curriculum Analyst, Project Manager and as Manager of Training and Governance and Design.
In her current role as Manager of Product Design and Development at Qantas, she is responsible for developing the overall onboard product taking into consideration design, commerciality and technicality.
The past two years have been eventful with a series of new product launches. Sarah and her team have contributed significantly to the launch of the new eco-friendly and sustainable amenity kits for the airline’s Economy Passengers, in collaboration with FORMIA. Combining innovative materials and essential inflight items, the kit keeps Qantas passengers comfortable while helping the airline meet its environmental commitments.
In those two years, we have seen a range of new products introduced not only in their Economy Class Cabins but also in their Business Class Cabins. Their award winning International Business Class Qantas Curatesamenity kits in collaboration with Buzz, helps elevate their passenger’s awareness fn Australian Contemporary Art. The airline worked together with 16 Australian artists, digital influencers and photographers to select from a wide array of design variations.
Sarah is known to collaborate with the suppliers to develop each of the products to meet the exact needs of the airline and to truly add value to the customer journey in terms of practicality, brand and content. Her contributions to Qantas have led to the advancement of their product offerings and technologies.
She supports the community by taking an active role in helping and improving the communities in which Qantas currently operates. She is a leading contributor to the Qantas Group’s recently announced ambitious plan to become the world’s first airline to reuse, recycle and compost at least three-quarters of its general waste by the end of 2021 and an avid supportr of Australia’s unique and diverse Aboriginal and Torres Strait Islander culture, through the group’s Reconciliation Action Plan.Qantas is also an avid supporter of Australian Made, a not-for-profit public company by the Australian Chamber of Commerce and Industry, as well as the CEW (Chief Executive Women) group which represents more than 400 of Australia’s most senior and distinguished female leaders. Qantas also started the Qantas Foundation which creates life changing experiences for next generation Australians.
In 2016, they relaunched Qantas Spirit of Australia: A magazine that highlights the best of the country’s regions. With a focus on unique places and people in Australia, the publication stays true to their commitment to increase their international and domestic tourism across their network.